Appointment Policies

This policy serves as an understanding between clients and Life of Riley Medical Aesthetics Ltd ("the Company") regarding consultations and associated terms and conditions.

Consultation Fee

A consultation fee of £25 is applicable for all initial consultations.  This fee secures the appointment slot and covers the professional assessment by our medical professional.

Deductibility Period

The consultation fee deduction is valid for a period of six months following the initial appointment date.  If a treatment is booked within this period, the consultation fee will be deducted from the total cost of the treatment.

Non-Refundable Nature

Please note that consultation fees are non-refundable.  However, they are transferable once at the discretion of Life of Riley Medical Aesthetics.  This transfer is subject to availability and should be utilised within the six-month period following the initial consultation appointment.

Understanding and Agreement

By scheduling an appointment with Life of Riley Medical Aesthetics, clients acknowledge and agree to the terms and conditions outlined in this Consultation Policy.  These policies are designed to streamline our processes and ensure the best possible service for all our clients.

Acknowledgment 

Clients scheduling an appointment with Life of Riley Medical Aesthetics agree to the terms outlined in this Change of Service Policy.

Suspected intoxication will be handled discreetly and with utmost respect for client privacy at all times.

Policy Acknowledgment:

By scheduling an appointment, clients agree to adhere to our Drugs and Alcohol Policy, understanding and accepting the terms and conditions outlined herein.

This policy details the terms and conditions regarding the deposit requirement for securing treatment bookings at Life of Riley Medical Aesthetics Ltd ('the Company").

Deposit Requirement

A non-refundable deposit of £50 is mandatory to secure a treatment booking.  This deposit services as confirmation and will be deducted from the total cost of your treatment.

Deduction from Treatment Cost

Should you proceed with the treatment following your consultation, the £50 deposit paid will be subtracted from the total price of the treatment.

Consent Form and Understanding of Risks

Prior to administering any treatment, clients will be required to read and sign a Consent Form.  Your signature indicates your acknowledgment and understanding of the associated risks and benefits of the treatment.

Refund Policy

Treatments administered by Life of Riley Medical Aesthetics are non-refundable.  While we strive for transparency and client satisfaction, treatments are not eligible for refunds once administered.

Acknowledgment and Agreement

By scheduling a treatment appointment with Life of Riley Medical Aesthetics, clients agree to adhere to the terms and conditions outlined in our treatment deposit policy.  Your cooperation and understanding is appreciated.

Policy Updates

Life of Riley Medical Aesthetics Ltd reserves the right to update or modify this policy at any time without prior notice.  Clients will be subject to the policy in effect at the time of their booking.

This Change of Service Policy is effective as of 14th February 2024 and applies to all treatment bookings made thereafter.

This policy outlines the guidelines and consequences regarding changes or cancellations to scheduled appointments at Life of Riley Medical Aesthetics Ltd ("the Company").

Notification Requirement

Any changes or cancellations to scheduled appointments must be communicated to us with a minimum of 48 hours' notice before the appointment time.

Consequences of Late Cancellation or No-Show

Missed or cancelled appointments with less than 48 hours' notice will result in the forfeiture of your deposit.  Additionally, depending on the circumstances and at the discretion of Life of Riley Medical Aesthetics, you may be liable to pay the full cost of treatment before being eligible for rebooking.

Respecting Appointment Times

Our cancellation policy is designed to respect the time and resources allocated for each appointment, ensuring that other clients have the opportunity to utilise these appointment slots effectively.

Acknowledgment

By scheduling an appointment with Life of Riley Medical Aesthetics, clients agree to adhere to the terms of our cancellation policy.  Your cooperation is appreciated in ensuring the smooth operation of our appointment schedule.

Policy Updates

Life of Riley Medical Aesthetics Ltd reserves the right to update or modify this policy at any time without prior notice.  Clients will be subject to the policy in effect at the time of their booking.

This Change of Service Policy is effective as of 14th February 2024 and applies to all treatment bookings made thereafter.

Clients undergoing anti-wrinkle services at Life of Riley Medical Aesthetics acknowledge and agree to the following information:

Acknowledgment of Aftercare Instructions:

Clients recognise and acknowledge the critical nature of aftercare instructions provided by the independent nurse prescribe for optimal results following anti-wrinkle treatments.

Patient Responsibility for Aftercare:

Clients understand and accept their personal responsibility in adhering to the aftercare guidelines provided by the independent nurse prescriber post-treatment.

Disclosure of Lifestyle and Substances:

Clients expressly acknowledge and agree that any undisclosed lifestyle changes, consumption of certain substances, or unreported medical alterations post-consultation or treatment might significantly affect treatment outcomes.  Life of Riley Medical Aesthetics cannot be held accountable for any changes in treatment outcomes resulting from these undisclosed factors.

Review and Additional Procedures

The independent nurse prescriber holds the sole discretion in deciding on any additional treatment or procedures post the Two-Week Review.  They retain the right to refuse further treatment if it is deemed detrimental to the client's health or anatomy.  It's imperative to note that any revisions post the Two-Week Review will be subject to charges at standard rates.  Only one review per treatment is permissible.

Non-Monetary Nature of the Two-Week Review for Anti-Wrinkle Services:

The Two-Week Review services, specific to anti-wrinkle services, is offered without monetary value.  Its primary purpose is to provide clients with a comprehensive evaluation of their progress.

Consultation for Concerns:

Clients are strongly encouraged to seek clarification or further guidance from the independent nurse prescriber regarding any concerns or queries about aftercare instructions.

Client Agreement for Anti-Wrinkle Services:

By electing to undergo anti-wrinkle services at Life of Riley Medical Aesthetics, clients explicitly affirm their understanding and unequivocal acceptance of the aftercare instructions provided by the independent nurse prescriber.  This acknowledgment underscores the utmost importance of adherence to these instructions for optimal results.

At Life of Riley Medical Aesthetics, the safety and well-being of our clients is paramount.  To ensure safe and effective treatments, we adhere to the strict policy regarding individuals under the influence of alcohol and / or drugs:

1. Denial of Treatment

We do not provide treatments to individuals visibly under the influence of alcohol and/or drugs.  Clients who are unable to demonstrate the capacity to consent due to intoxication will not be treated.

2. Capacity to Consent

Clients must provide informed consent for any procedure.  If alcohol and/or drugs impair a client's decision-making ability, treatments will not proceed to ensure the safety and well-being of the client.

Safety and Effectiveness:

Alcohol and drugs can significantly impact healing processes and the effectiveness of treatments.  Therefore, to ensure optimal results and client safety, we uphold the following policies:

1. Negative Effects Disclaimer (Pre-Appointment):

Life of Riley Medical Aesthetics shall not be held liable for any negative effects resulting from pre-appointment alcohol or drug consumption.

2. Negative Effects Disclaimed (Post-Appointment):

Post-appointment alcohol or drug consumption may adversely affect healing processes.  Life of Riley Medical Aesthetics Ltd ("the Company") is not responsible for any resulting effects on the treatment outcome.

Rescheduling and Policy Adherence:

1. Rescheduling:

Clients who arrive under the influence of alcohol and/or drugs will not be treated on that day and are advised to reschedule their appointment for a time when they can provide informed consent when they are not under the influence.

2. Refunds and Charges:

There will be no refunds for missed appointments due to intoxication.  Additionally, charges may apply for missed or refused appointments in accordance with our standard policies.

1. Scheduling Criteria:

Clients receiving services are eligible for a Two-Week Review if required.  The decision for a review appointment lies at the discretion of the independent nurse prescriber.

2. Review Expiry Period:

Please be aware that the window for the Two-Week Review is limited to two to six weeks post-treatment.  This timeframe is crucial for the assessment and management of any complications or incomplete treatment effectiveness.

3. Cancellation Policy

In case a patient no longer requires a review or needs to cancel their Two-Week Review appointment, we request a minimum notice of 48 hours.

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This policy focuses on the critical aspect of advanced product ordering tailored for individual clients at Life of Riley Medical Aesthetics Ltd ("the Company").  Our commitment to personalised care involves procuring specialised products in advance for each client, necessitating a comprehensive understanding of the implications of last-minute changes to booked services.

1. Amendment Procedure:

Clients seeking modifications to a scheduled treatment must comply with the following:

• Notice for Amendments:  Any modification to the booked service, inclusive of changes in treatment type or quantity, mandates a minimum of 48 hours' notice before the scheduled appointment.
• Direct Communication: Amendments should be communicated directly to Life of Riley Medical Aesthetics Ltd through designated channels, such as by phone, email or via the online booking system.

2. Impact of Advanced Product Ordering

Our commitment to individualised care involves the advanced ordering of specialised products tailored for each client.  Last-minute amendments directly affect this process in the following ways:

• Tailored Product Ordering: Products, medications, or supplies specifically ordered for a particular treatment are procured in advance and allocated to the respective client.  Changes may result in product wastage and associated costs due to the inability to utilise these tailored items for other clients.
• Reserved Time Slots and Resource Allocation: Time slots are reserved exclusively for the individualised treatment plan of each client.  Last-minute changes may lead to underutilisation of these reserved time slots and resources, impacting the efficient provision of services to other clients.

3. Change Fee and Justification

Failure to provide the required 48 hours' notice for amendments will incur a change fee equivalent to 50% of the total booking cost.  This fee aims to mitigate the expenses incurred from product wastage, resource reallocation, and the loss of business opportunities due to the underutilised reserved slot.

4. Exceptions and Documentation

Expections to this Policy, based on verifiable emergencies or extenuating circumstances, may be considered at the discretion of Life of Riley Medical Aesthetics Ltd.  Clients seemed exceptions are required to provide documented evidence supporting their request.

5. Acknowledgment

By booking a treatment with Life of Riley Medical Aesthetics Ltd, clients acknowledge and accept the terms outlined in this Advanced Product Ordering and Amendment of Booked Services Policy. 

Policy Updates

Life of Riley Medical Aesthetics Ltd reserves the right to update or modify this policy at any time without prior notice.  Clients will be subject to the policy in effect at the time of their booking.

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At Life of Riley Medical Aesthetics Ltd ("the Company"), we uphold standards that ensure the safety, well-being, and rights of our clients and staff.  This policy outlines instances where amendments to booked services may be refused or subject to specific conditions.

1. Grounds for Refusal of Service:

The Company reserves the right to refuse amendments to booked services under the following circumstances:

• Non-Compliance:  Failure to adhere to established policies, procedures or staff requests may result in the refusal of requested amendments to booked services.
• Influence of Substances: Service amendments can be refused to individuals visibly under the influence of alcohol and/or drugs, in alignment with the Alcohol and Drugs Policy of Life of Riley Medical Aesthetics Ltd.
• Behavioural Conduct: Aggressive, threatening or disruptive behaviour towards staff or clients will lead to the refusal of amendments to booked services.
• Financial Aspects: Amendments to booked services may be refused if a client has outstanding balances or has not fulfilled payments for previous services.

2. Impact on Amendments

Refusal of amendments to booked services in these circumstances is based on safeguarding the integrity of our services, ensuring a safe and respectful environment for all clients and staff members.

3. Acknowledgment and Compliance

Clients are expected to comply with all policies and guidelines set forth by Life of Riley Medical Aesthetics Ltd.  Failure to adhere to these policies may result in the refusal of requested amendments to booked services.

4. Exceptional Circumstances and Considerations

Expections to this Policy may be made under exceptional circumstances at the sole discretion of Life of Riley Medical Aesthetics Ltd.  Any request for exceptions must be accompanied by appropriate justification or documentation.

5. Acknowledgment

By booking a treatment with Life of Riley Medical Aesthetics Ltd, clients acknowledge and accept the terms outlined in this Change of Service Policy.

Policy Updates

Life of Riley Medical Aesthetics Ltd reserves the right to update or modify this policy at any time without prior notice.  Clients will be subject to the policy in effect at the time of their booking.

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This policy outlines the procedures and implications related to changes or amendments to scheduled treatments, particularly addressing the phenomenon of "no-shows" at Life of Riley Medical Aesthetics Ltd ("the Company").

1. No-Show Definition and Notification of Cancellation:

A "no-show" incident occurs when a client fails to attend a scheduled appointment without prior notice of cancellation or rescheduling.  Clients are required to provide a minimum of 48 hours' notice for any cancellations or rescheduling of appointments.  This enables the Company to accommodate other clients in need of services.

2. No-Show Charges and Repeated Instances:

For any "no-show" appointments, a charge may be applied to the client's account.  This charge must be settled before any future appointments can be scheduled.  Repeated instances of "no-show" appointments may result in limitations on scheduling future appointments or require pre-payment for services.

3. Policy Enforcement and Client Responsibilities:

To minimise instances of "no-shows", our staff makes reasonable attempts to remind clients of upcoming appointments.  Clients are responsible for managing their appointments and providing timely notice of any changes or cancellations.

4. Policy Flexibility and Communication:

Management reserves the right to review and potentially waive charges on a case-by-case basis for exceptional circumstances.  No-show charges will be communicated to clients in advance and will align with the standard fee for the missed appointment.

5. Acknowledgment

By booking a treatment with Life of Riley Medical Aesthetics Ltd, clients acknowledge and agree to adhere to the No-Show Policy, as outlined in this Change of Service Policy.

Policy Updates

Life of Riley Medical Aesthetics Ltd reserves the right to update or modify this policy at any time without prior notice.  Clients will be subject to the policy in effect at the time of their booking.

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